This report focuses on the strategies and tactics that premium publishers are deploying to manage loyalty, retention and churn in their subscription operations. Issues examined include content innovation and channels used, marketing tactics, as well as matters of metrics and resources, in both talent and tech. The report's principal sources include primarily input from OPA Europe members (either in the form of presentations or points raised in internal discussions), as well as material collected from selected external sources such as trade Press and specialist newsletters/blogs.

The 25 page report includes an appendix of slides from the company presentations shared at the March 2021 OPA Europe virtual best practice meeting.

Prepared by Constantine Kamaras, Head of Research and Insights, OPA Europe.

Full report (Members only)